We were having significant issues managing our repair operations, with manual processes resulting in data inaccuracies and inefficiencies. Esenten Technologies provided us with their knowledge and innovative ideas. They took the time to understand our business requirements, performed a thorough ground-level study, and created a unique CRM system that transformed our operations. The CRM system's introduction had a significant impact on our company. We now have real-time data on open and closed calls, accurate repair tracking by product category, and increased accountability and efficiency throughout the organization. The Esenten Technologies team has helped us make data-driven decisions, establish ownership, and eliminate leakage, all of which have resulted in enhanced customer happiness and operational efficiency. We are deeply appreciative of Esenten Technologies' dedication, knowledge, and individualized approach. They have truly helped us elevate our after-sales service business to the next level, and we want to continue working with them for many years to come.